IT Technical Sales Specialist

POST TITLE: IT Technical Sales Specialist REPORTS TO: Head of Infrastructure and Software Sales LOCATION: Main Office ROLE PURPOSE: As an IT Technical Sales Specialist, you will understand clients’ technology needs and design tailored solutions. You’ll collaborate with clients and technical partners to ensure successful IT deployments, requiring a strong knowledge of technology, excellent communication skills, and a commitment to service. You’ll also source hardware, securing the best prices and lead times. KEY RESPONSIBILITIES: * Product Knowledge: Stay up to date with technology trends, products, and services. * Client Engagement: Understand clients' needs alongside the Head of Sales and build strong relationships. Conduct technical demonstrations. * Technical Expertise: Recommend IT infrastructure, networks, cloud, and cybersecurity solutions. * Technical Support: Provide post-implementation support and troubleshoot issues. * Solution Design: Collaborate on custom technology solutions and produce Bills of Materials (BoM). * Training: Guide clients on using solutions and complete vendor training during downtime. * Quality Assurance: Ensure solutions meet client expectations through quality checks. * Continuous Improvement: Seek opportunities for personal, team, and solution improvement. PERSON SPECIFICATION: * Qualified in a relevant field (e.g., Computer Science, IT) or equivalent experience. * Proficient in partner products (hardware, software, cloud, networks). * Sales experience or a strong understanding of sales principles. * Committed to client satisfaction and service excellence. * Project management experience and vendor certifications are a plus. COMPETENCIES: * Customer Service: Excellent communication and relationship-building skills. * Problem-Solving: Creative and adaptable in finding solutions. * Organisation: Able to manage multiple tasks, work under pressure, and meet deadlines. * Continuous Learning: Proactively seek to improve skills and knowledge