IT Field Delivery Engineer - St Albans, Luton

Role: IT Field Delivery Engineer Location: St Albans area / Luton Salary: DOE Role Purpose: Attend customer sites to support IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to a diverse range of customers. Skills and Experience: Good customer service skills Knowledge and experience of PC, laptop, printer, and associated peripherals operation AV experience UK Driving Licence Security clearance, or willingness to apply Key Responsibilities: Achieve the KPI target of 5 visits/fixes per day. Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Provide customer builds and configuration to the desk. Utilise PDA to check and update allocated calls in a timely manner to meet the required commit time and reflect actual work done in real time