Lead Service Designer

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. An exciting opportunity within UK's largest retail bank and household name are looking Lead Digital Service Designer (Mobile Application) based in London. Role: Lead Digital Service Designer (Mobile Application) Location: London (2 days week on site) Duration: 6 Months Status: Inside IR35 Rate: Circa £700/Day Looking for an experienced Service Designer to join our Digital Devices lab. Pivotal point of evolving digital experience, and the services look after crucial to enabling customers to get the most from their online and mobile banking. Experience and skills Required: Design community to share knowledge, create ideas, and embed principles of design across a range of product, service and customer journeys. Experience within leadership & digital delivery is essential Customer journey mapping, Service blueprinting, Creative workshop facilitation, Co-creation, Storyboarding, Service safari, Persona development, Interviews and Diary studies. Researching and documenting current state services and experiences, and prototyping future state services. Leading others to make good experience design decisions, bringing the user perspective to the forefront and challenging the validity of constraints. Experienced within Agile and Figma is essential. Working closely with data and design analysts to define metrics to measure the outcome and customer impact of our designs, and then using these insights to inform the continuous improvement of our propositions. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer