1st / 2nd Line Service Desk Engineer

Radius is seeking a talented 1st Line / 2nd Line Service Desk Support engineer. This role comes with career progression. Based on site in Holborn London. Demonstrable experience with: * Microsoft Windows Desktop/Server Operating System * Microsoft 365 product suite * Microsoft Azure Active Directory * Proven experience supporting the following, within Office 365 * User and Group management (including creation and deletion) * Desktop and Mobile Device Management (including remote administration, and troubleshooting) * Windows OS Experience (Windows 10 to Windows 11) * Hardware fault diagnosis (Windows; Android and IOS devices * An understanding of TCP/IP networking * Experience working with ITSM platforms such as ServiceNow * Understanding of ITIL workflows and practices covering Incident, Problem and Change Management and Request Fulfilment * Knowledge and understanding of working to defined SLAs and KPIs * Confidence to pursue necessary investigations and apply theories which ensure integrity of data and systems