Second Line Support Specialist

Harris Global are currently recruiting for a Second Line Support Specialist to join a marketing leading organisation on a permanent basis in their Belfast office working to a hybrid model. Key Responsibilities: * Oversee Windows-based IT services, including email and file sharing, utilising Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams * Deliver desktop support services to staff, both on-site and remotely. * Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions. * Administer the Microsoft Office 365 Tenant. * Manage both Azure and on-premises Active Directory. * Oversee internal telephone systems. * Provide technical support and guidance to team members as needed. * Deploy IT assets, including both hardware and software. * Assist in managing and implementing software upgrades. * Handle the upgrade, servicing, and patching of Windows OS deployments. Core skills * 5+ years’ experience supporting ITSM such as JIRA Service Management or similar * 5+ years’ experience supporting Windows 10/11 based systems * 5+ years’ experience supporting Microsoft Windows 2012/2016 Server * 5+ years’ experience supporting Active Directory * 5+ Years’ supporting SharePoint Online. * Proven knowledge of Office 365 tenant * Proven knowledge of Microsoft Azure, In Tune and AD (on prem) * Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive For more information, please apply now