Software Support Engineer

Software Support Engineer Chester Salary £25,000 Monday – Friday / 08:00 – 16:00 (Early finish on Friday’s) My client is a leading SaaS business, that have rapidly? grown to become a trusted leader ?n their industry by disrupting traditional services with a progressive approach. My client is looking for a Software Support Engineer to help? their clients succeed. You'll work closely with? their clients, providing world-class service? while addressing issues such as API calls, data discrepancies, reporting troubleshooting, account configuration, and general problem-solving (product-related). The successful Software Support Engineer will report directly to the Head of Support, who has high expectations for delivering first-class service. What your responsible for * Deliver comprehensive product support to both new and existing clients through a ticketing system, instant chat, and online documentation. * You'll focus on resolving support requests promptly while maintaining full ownership of tickets and ensuring client satisfaction. * You'll also serve as a liaison for development and product enhancement, escalating bugs and reproducing customer issues to assist with improvements. * Your efforts will contribute to maintaining my client's industry-leading customer satisfaction and reputation. * You'll provide support during high-ticket volume hours from 08:00 - 16:00 What you need to succeed * Proven experience in troubleshooting. * A customer-centric mindset, always striving to exceed expectations. * Strong communication skills with a focus on delivering feedback for a seamless customer experience. * Empathy for client concerns and a commitment to resolving issues for both the client and My Client. * A collaborative attitude with the willingness to support team members and ask for help when necessary. * Familiarity with APIs To stand out * Demonstrated expertise in providing top-tier customer service. * Technical experience in performance marketing and analytics. * Bachelor's degree in computer science or information technology. What You’ll Get * Casual? dress code * Work from home 2 days per week * Gym membership contribution * Plus, more