1st Line Support Technician - Norwich/Cambridge

As a 1st Line Support Technician your day-to-day duty will be to support your clients using your range of technical support skills. As part of the role you will have a good telephone manner and have the ability to guide your clients through any technical issues they may be having. In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working. Duties & Responsibilities: * Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022) * Installing PCs / upgrading software * Administration of IP phone systems (via web based interface) * Supporting customer applications (training provided) * Setting up email accounts and website hosting (Linux and Windows) * Support for Mac's remotely and on-site. Knowledge: * Anti-Virus * Disk Space * Memory / CPU * Office 365 Management * General PC Issues * VPN Issues * Connectivity Troubleshooting * Wi-Fi Troubleshooting * Creating new users via Active Directory * Service cancellations * Completion of IT Solutions & Project Work * PC/Workstation Installations * Anti-Virus Installation If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy