ICT Services Support Engineer

Join our client’s ICT team as an IT Services Support Engineer. This role is essential in ensuring smooth IT operations by providing first and second-level support for all users across the EMEA region. The ideal candidate will have experience in IT support and a strong knowledge of Microsoft systems, networking, and user support.    Key Responsibilities: Provide immediate solutions to common IT problems to minimise disruption Manage and track support tickets, ensuring timely resolution Assist users with hardware and software setups, including troubleshooting Maintain system performance, ensuring reliability and availability Set up user accounts and configure permissions Escalate complex issues to relevant teams when necessary Manage IT assets and provide user guidance on best practices    Requirements: Apprenticeship in IT or previous experience in IT support Strong knowledge of Microsoft Operating Systems, M365, Active Directory, and basic TCP/IP networking    This role is 37.5 hours per week, Monday-Friday with hybrid working on offer 2 days per week.    Apply today to be part of a dynamic team where your technical skills and problem-solving abilities can make a significant impact