ServiceNow Analyst

Role: ServiceNow Analyst Location: London (Hybrid) Duration: 6 Months Key responsibilities: * Experience in Business Analyst role with strong knowledge on ServiceNow modules and custom applications * ServiceNow end user and customer communication * ServiceNow end user and customer training * Working with the process team to drive out requirements * Working within the DevOps team to articulate technical challenges and opportunities * Participating and contributing to workshops offering best possible solutions * Specific ServiceNow ITSM , SPM ( Strategic Portfolio Management ) and ITIL experience and exposure * A strong background as a Business Analyst and knowledge on custom application development within financial or banking industry * A proactive attitude to development and a willingness to be active in the definition of the ITSM & SPM development with our clients * The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document and drive signoff. Skills: * 7+ years of experience in Business Analyst role with strong knowledge on ServiceNow modules and custom applications * Excellent management and influencing skills full understanding and ability to lead on all ITIL processes * Excellent communication and stakeholder management skills * Able to work independently without significant supervision * Highly analytical in your approach * Actively manage application specific enhancements / defects as assigned to the BA * University Bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience * Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition