Technical Support Engineer

Technical Support Engineer
Location: Blackpool
Salary: £28,000 - £33,000 + Benefits
37 hours a week, 09:00-17:30 Monday to Thursday, 09:00-17:00 Friday.
Holidays 25 days

Job Description:
Our client is one of the UK's most successful distributors of CCTV, IP, Access Control and Intruder Detection solutions.

Headquartered in Bracknell, Berkshire, the company operates throughout the UK at its distribution and service centres in Ashton and Blackpool.

Who we're looking for
We are looking for a technical Support Engineer to join our support team and provide in depth customer support on a range of products and technologies. The individual we are looking for will ideally have a proven track record with specific experience of working with more complex intrusion detection systems. Support of CCTV, networking products and access control will also feature as requirements of the role.

Key aspects of the role to will be provide specific guidance on configuration and set-up of equipment helping our customers to understand and adapt to new products quickly. Logical thinking, based on a sound understanding of underlying principles, will be required to assist in efficient diagnosing and rectifying of issues.

Another important element of the role lies within system design our customer's specific requirements will need to be determined and then using the broad range of electronic security equipment available through, the design of a 'best fit' solution will be created to meet this need.

The role is office based, with support provided to our customers over the phone and by email with other tools allowing for remote support.

Requirements include:
. Excellent communication skills
. Ability to learn new concepts easily
. Proven technical experience
. Excellent computer skills
. Technical qualification desired