Helpdesk Engineer

Helpdesk Engineer Peterborough About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for a Helpdesk Engineer in our Peterborough office. What’s in it for you? - Salary of up to £35,000 per annum DOE - Private Healthcare - 20 days’ holiday + bank holidays Within a vibrant and engaging environment, you’ll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, you’ll respond to a range of customer queries via telephone and email channels. What are we looking for? - Excellent communication skills both written and verbal, confident in explaining complex issues to non-technical end users - Excellent customer service skills, demonstrating strong interpersonal skills - An intuitive and methodical approach to problem-solving - A team-oriented approach (both immediate and wider team) to working and the ability to work equally as well as independently - A confident and proactive approach in furthering technical knowledge and imparting this knowledge to other members of the team - A positive attitude, setting standards of excellence and achieving them - Enthusiasm and willingness to learn new technologies and integrations - Microsoft 365 admin - Windows desktop support - Windows server support So, if you’re ready to take on this exciting role as a Helpdesk Engineer, please apply via the button shown