Company:
Opus Perm
Location: Huntingdon
Closing Date: 26/11/2024
Salary: £14.00 - £15.83/hour
Hours: Full Time
Type: Temporary
Job Requirements / Description
Opus People Solutions are looking for a 1st Line Support IT Technician in Huntingdon.
The successful candidate will serve as technical support for Cambridge and Peterborough Combined Authority (CPCA), helping team members in various departments troubleshoot technology issues. You will be maintaining computer equipment and keeping equipment updated as well as enforcing policies to promote data security and training other employees how to remedy basic computer technical issues.
Responsibilities include:
Manage installations and support for CPCA users and its members
Provide remote reactive and preventative maintenance for CPCA Systems
Handle calls, emails, and support cases for customers while keeping them updated on progress
Resolve issues remotely or via onsite
Participate in training activities including certification as required
Contribute to the development of colleagues, systems, processes, procedures
Configuring new to CPCA devices to the agreed Standards
Creation and administration of CPCA Users inline with Audit controls (Mover's leavers and joiners)
Undertake daily checks on systems such as Backups, and network monitoring
To carry out the test schedule of our Disaster recovery procedure
To be considered, you will have:
Demonstrated capability working in a technical role.
Experience with remote support software.
Desktop PC / Laptop troubleshooting experience
Proven excellence in customer service
Ability to build trust with new/existing customers
Experience in using web-based applications such as Microsoft 365 etc.
Base understanding of networking principles
Strong customer service skills
For more information, apply now!
*Don't worry too much if your CV isn't up to date, send what you've got and we'll be in touch