1st / 2nd Line Support Technician

Do you have 1st 2nd Line Support Technician experience, and are you seeking a new job in Fareham Hampshire? Deerfoot IT Recruitment is helping a collaborative company recruit a 1st 2nd Line Support Technician and the role comes with an excellent salary £26k-£28k+ and benefits package. The working hours are Mon - Fri, a 37.5-hour week. There is free parking onsite, and the train station and central bus station are easily accessible. As a 1st 2nd Line Support Technician, you will provide 1st/2nd line service desk support to our customers, assisting them with hardware and software problems via phone, email and in person. Duties include: Troubleshooting network connectivity in a LAN/WAN environment Maintaining an effective level of communication with all clients that require support on any IT issues Ensuring that all information affecting the use of IT systems is correctly communicated throughout and relevant internal and external parties are kept informed of any issues that need escalating Install, upgrade, support and troubleshoot in house EPoS Application / back office applicationTo apply for this 1st 2nd Line Support Technician role, your soft skills, expertise and experience should include: A minimum of 1-2 years' experience in an IT support role Understanding of server and client setups Understanding of TCP/IP Networking principles for troubleshooting purpose Experience in using VNC and other remote access tools Excellent technical knowledge of PCs and desktop hardwareIf you're looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package for your inclusive and committed approach. Please reach out to our team today to apply and register your interest for this full-time 1st 2nd Line Support Technician position in Fareham. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation ((phone number removed)). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy