Software Support Technician

IT – Permanent – Shrewsbury L & C Consulting are recruiting on behalf a successful law firm for a new Software Specialist / Applications Specialist to join their internal, IT team, concentrating systems and services. To be considered for this excellent, permanent opportunity within this well respected and successful business, you must have worked in a similar role before and ideally within the legal sector. Your duties will include (but not be limited to): * Work closely with end users, * Act as escalation point for incidents and problem management * Provide customer support throughout incident, change and problem solving * Review existing and develop new processes * Project management * Training and support * Create and maintain Application documentation Technical skills and experience will ideally include: * ITIL * Envision * Intapp * iManage * Workshare * Ms Office Applications & Windows Server / Exchange * VMWare * Citrix To be considered for this Applications Specialist role, in addition to the technical skills and experience, you will also have excellent customer service and communication skills, be confident, keen to learn new skills and have excellent time management skills demonstrable by being able to manage multiple projects simultaneously. You will ideally be Degree educated in a related field. The role requires some local travel so you must have a valid UK licence and own transport. The Shrewsbury based site is commutable from Telford, Oswestry, Market Drayton, Wolverhampton, Stafford, Bridgnorth, Ironbridge etc L & C Consulting Specialising in the recruitment of permanent and ‘temp to perm’ roles in the Shropshire area -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful. With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting are an employment agency working on behalf of our clients. L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction