Help Desk Administrator (Permanent)

Job Title: Help Desk Administrator (Permanent) Company: Optima Plus Recruitment Location: Cambridge, Cambridgeshire Hours: Full-time, 37 hours per week Salary: To be discussed at interview About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. We specialize in matching skilled professionals with reputable organizations across various industries. Job Description: Working as part of the local college’s IT Services Department to provide a professional comprehensive helpdesk and administration service to staff, students and guests of the College. Main Duties & Responsibilities: * Provide a friendly and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities and IT enquiries across the College. * Responsible for being first point of contact for all customer telephone, email and walk up enquiries. * Management of all helpdesk support requests and enquiries. * Provide an organised and efficient administrative service to the departments. * Ensuring the progress and status of all support requests is continually kept up to date and customers informed of progression. * Undertake such other duties as may be reasonably required commensurate with the grade of the post across the College and its campuses. * Logging of customer support requests and allocation to relevant members of the team. * Resolving initial enquiries such as systems account changes and password resets. * Producing reports and distribution to staff. * Responsible for establishing and building customer and supplier relationships. * Keeping department databases and spreadsheets up to date. * Responsible for maintaining the systems hardware and software audits and ensuring software compliance. * Create training materials and “how to” guides to support staff. Requirements: * GCSE Grade A-C / 4-9 or equivalent in English and Maths. * Relevant previous IT or customer service experience. * Experience of Microsoft Windows and Office. * Willingness to work flexibly and travel between colleges. Benefits: * Local Government Pension. * 25 days holiday per annum. How to Apply: If you meet the above requirements and are interested in this exciting opportunity, please submit your CV along with a cover letter detailing your relevant experience and qualifications. We look forward to hearing from you! Application Deadline: 21st October 2024 Optima Plus Recruitment is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive workplace environment