IT Service Manager

IT Service Manager 6 month Contract £300/day Umbrella Based in Manchester or Blackpool – Hybrid role This public sector organisation is looking for a Service Improvement Specialist with a proven history of working within Service management and ITL 4 foundation. You will have: * Previous experience of working in Service Improvement * Maintaining secure configuration and accurate information. * Controlling IT assets in one or more significant areas * Verifying location and state of assets. * Experience with either ITIL or supporting Service Improvement * Previous experience of managing service and support functions The Role: * Responsible for managing the service delivery of ICT services * Defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. * Manage a fully functioning multi-sourced service support team * Focus on service ability & performance ensuring service and support functions remain responsive to customer needs. * Ensuring reporting and service standards are met Interested? Please contact l i n d a . d a v i s o n or confidentially call (phone number removed). The partnering concept promoted by Vital means that we work together with candidates and clients to achieve your career and recruitment objectives. For clients the result is cost effective, culture-compatible solutions that make staff selection, recruitment and retention far easier. For candidates it means a personal and professional relationship that will help you through every stage of obtaining your ideal job and pursuing your career goals