Client Support & Process Improvement Manager

• Global Leading Solutions Provider
• Product Management, Process Improvement
• Team Management - Multi Site
• Award Winning Products/Solutions
• Hybrid Working/Leeds/Surrey HQ
• £35-40k salary + benefits

Our client a global leading award winning solutions provider is currently looking to hire a Client Support & Process Improvement Manager to manage a team of 14, supporting clients, improving internal process/performance and work with, develop, support and train team members to intimately improve output.

Attributes:-

Your commitment to excellent customer service, team management/development and process improvement will see you win in this role.

You will be an enthusiastic driven multi-tasker who thrives in a fast-paced Back Office environment and has:

• Experience managing, training and supporting a team
• Platform based support experience
• Training and onboarding experience
• Proven process improvement experience
• Intuitive problem solver
• Great team player, a passion and desire to make a difference
• Self motivated and proactively finding new ways to challenge the status quo
• Strong financial and strategic skills
• Initiative and ability to work autonomously
• Attention to detail and follow-up/Process driven and takes ownership
• Experience with computers and applications software, including Microsoft Word, Excel, and PowerPoint and SalesForce database skills required