Program Head

You’ll head and manage the Program in a timely, controlled, and predictable manner. You’ll use your strong interpersonal skills to identify and engage with teams to manage all ongoing communications to ensure all are kept informed at an appropriate level. * Identify areas for improvement in business processes by analysing data, conducting interviews, and staying abreast of industry best practices. * Work closely with stakeholders to gather and document business requirements, ensuring a comprehensive understanding of business processes and objectives. * Collaborate with cross-functional teams, including business leaders, IT professionals, and subject matter experts, to understand their needs and incorporate feedback into process improvement initiatives. * Develop and present clear and actionable recommendations for process improvements, outlining the benefits and potential impacts on the organization. * Support the implementation of recommended process improvements, collaborating with project teams to ensure successful integration and adherence to established timelines. * Establish key performance indicators (KPIs) to monitor the effectiveness of implemented processes and make further recommendations for optimization. * Maintain accurate and up-to-date documentation of business processes, changes, and associated procedures. * Assist in developing and implementing change management strategies to ensure successful adoption of process improvements throughout the organization. * Utilize process modelling tools such as Visio, PowerPoint, MS Teams, Confluence to visually represent and document current and future state processes. * Develop training materials and conduct training sessions to ensure that stakeholders are informed and capable of following revised processes. * Payments Transformation Portfolio programme awareness campaigns inclusive of business engagement. * Foster a culture of continuous improvement by staying informed about industry trends, emerging technologies, and best practices in business process management. * Identify and assess potential risks associated with proposed process changes and develop mitigation strategies