Network Security Engineer Perm London (Hybrid) Must Be SC
* Ensure absolute focus on the Client and delivery to meet their requirements, resolve complex issues that may involve other vendor technologies and provide a professional service above and beyond their satisfaction. This includes but is not limited to: o Maintaining excellent customer communication at all times and be a primary point of escalation around FortiNAC & other Fortinet technologies o Managing internal support escalations through all supporting levels as needed o Performing detailed analysis and resolution of assigned tickets in line with client and ITIL record management processes and standards o Providing supporting performance analytics and reporting as required and automatically o Maintaining accurate documentation in knowledge base and CMDB o General technical housekeeping o Maintains excellent working practice under RFC, scheduled maintenance windows with clear communications and aligning necessary client side UAT as required. o Deliver pre-authorised service requests (MACD's) within the agreed timescale, quality and instructions o Proactively escalates Incidents to the Client Services Escalation contact or other responsible person when Service Level targets are expected to be breached, or where technical or functional escalation is needed. * Provide leadership with all technical and lifecycle management tasks on operational Fortinet SD WAN products in place among several client sites, typically a 3 tier DMZ model. Able to meet the requirement standards of Fortinet NSE 5 network security. * Working within the ITIL framework to provide customer support to ensure group Service Level Agreements are met and maintained * Complies with the policies, standards and processes where appropriate its clients * Complies with all legislation and internal policies including but not limited to; Data Protection, Health and Safety, Computer Misuse/ Security, Equal Opportunities, Absence and Customer Care. * Sharing knowledge and training other members of the Client Services and other technical teams to develop technical capabilities, standardising Changes/ MACD's and improving delivery * Validation or suggest configurations changes to enhance security, operational or administrative processes and productivity. * Prepare runbooks for both internal and external change processes, with UAT planning and attend CAB meetings as required (internal only). * Assist with any aspects of the Pre-Sales cycle including possible POC in partnership with relevant teams as required. Assist PS teams that may require additional product specialist knowledge, when required. * NSE 6 with FortiNAC or FortiWeb modules highly beneficial. * Experience with Palo Alto up to PCNSE equivalent or Cisco ASA firewalls and switch stacks up to CCNP level * CISSP, and knowledge of F5, Imperva, Radware or equivalent desirable.
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Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales