First Line Service Desk Engineer

First Line Service Desk Engineer Salary £23K to £28K Location: Hybrid – Birmingham What you will be doing A leading IT services provider who provides computer services to a wide range of SME clients across the county is seeking a First Line Service Desk Support Engineer. Your role will be providing remote and telephone support to our varied customer base. You will be working alongside a team of engineers, providing a fast response to desktop user issues and providing technical support to customers. You will take ownership of issues up to the point of resolution or escalation. Additionally you will be supporting the Service Administrator in taking telephone calls to the main support line and logging support tickets while ensuring Service Level Agreements are always adhered to. This role offers you the exiting opportunity to develop your technical skills and grow within a dynamic and successful IT company. Required skills * Microsoft Windows, 7, 10, 11 – Installation & Troubleshooting skills. * Microsoft Office - all recent versions including 365. * Active Directory. * MSP experience. * Microsoft Windows Server 2008, 2012, 2016, 2019 (AD, DHCP DNS etc) – Training will be provided. * Microsoft Exchange Server 2007, 2010, 2013 and 2016 – An advantage but training will be provided. * Basic Networking (TCP/IP) – Troubleshooting network & Internet issues, but training will be provided. * Some knowledge of ADSL / Routers / Switches – Training will be provided. * Basic Firewall knowledge – Ideally SonicWALL however product training will be provided. * Basic Knowledge of Desktop and Server hardware troubleshooting. * Exposure to Antivirus Software, AVG, SOPHOS & Bitdefender. * Exposure to Backup Software – Backup Exec, Veeam. * Any Kaseya, VMware, Hyper V experience a bonus. Benefits * 31 days’ holiday, including bank holidays. * Training and development opportunities. * Access to our Bupa Employee Assistance Programme – 24/7 health, financial and wellbeing support. * Yulife wellbeing app with 24/7 access to a virtual GP service. * Tailored benefits platform – includes discounts on retail, gym and leisure. * Cycle to work scheme. * Salary Sacrifice Electric Car Scheme. * Long service awards. * Paid volunteer leave. * Brand new Birmingham city centre office location – including free access to gym, shower facilities, secure lockers for bikes and onsite café