Managed Print Services Implementation Technician (Fully Remote)

As a vital member of our dynamic Implementation Team, the North America Implementation & Deployment Technician is responsible for providing remote Print Solution deployments for HP direct Customers and its Channel Partners. The role focuses on exceeding client expectations through the high-level installation of products such as PaperCut MF, SafeQ Cloud, and various HP branded products (HP Advanced, HP Secure Print and Insights, HP Security Manager). This home-based role, operating within the North American Time Zone (3pm to 12am Mon to Fri), involves: Executing solution installations in line with pre-defined project scopes. Collaborating with HP technical consultants and Channel partner presales to prepare and onboard new clients. Leveraging technical expertise to manage small to large device installations across a global client base. Coordinating with internal and external project management teams to meet key milestones and ensure successful deployments. Ensuring client satisfaction and escalating service requests that cannot be met within agreed service levels. Contributing to the growth of HP3S’s technical knowledge base