Senior IT Support Engineer

Job Title: Senior IT Support Engineer Location: Chorley Salary: £30,000 - £35,000 We have an exciting opportunity for a Senior IT Support Engineer / 3rd Line Support Engineer to join a growing, friendly and dynamic support team providing remote support to Businesses across the UK. The Role of Senior IT Support Engineer * Providing 2nd/3rd line technical support across our customer base via phone or email. * Record and update all incidents and problems thoroughly through the company’s ITSM system * Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure * Communicate effectively to ensure swift resolution at both technical and end user level * Train and mentoring the 1st line team to ensure a build-up of their knowledge * Liaise with 3rd party solution providers and develop excellent working relationships * Proactively involved in the planning and delivery of projects, remaining adaptable to the needs of the project. * Attend customer sites and committing repairs/new installations of equipment such as Firewalls, Servers, Workstations. Person Specification for the Senior IT Support Engineer * Three year’s equivalent work experience within an IT Support / Managed Service Provider environment. * Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes * Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously * A strong understanding of ITIL best practice and frameworks Technical Skills Essential * Microsoft Windows * Strong working knowledge of Windows Server Environments * DNS and DHCP * Deep working knowledge of Active Directory etc. * Continuous improvement work * Desktop OS, Windows 7/8/10/11 * Remote Desktop Services experience such as VDI * Good understanding of network infrastructure * Design and implementation of server infrastructure + upgrade experience * Microsoft 365 administration and new tenant provision and setup * Google Workspace * Microsoft Azure * Familiarity with Firewalls, configuration and installation. Desirable * Familiarity with Autotask PSA, RMM * Knowledge of ESET Anti-Malware solutions * Macintosh support and deployment * Familiarity with Fortinet Firewalls * Strong working Knowledge of ESET technologies. Benefits Healthcare Career progression opportunities. **A full driving licence is required to be able to travel to customer sites as required. Keywords: 2nd Line IT Support, 3rd Line IT Support, IT Support Engineer, Senior IT Support Engineer Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards