IT Support Analyst

As a member of an award winning and respected IT Support team you will be the first point of contact for any IT queries globally making sure the business is working smoothly and always functioning, offering support, solutions and advice. Great opportunity to support Global users and getting inolved in some exciting projects. Your key responsibilities will include; IT hardware and software, desk phones and phone system, iPads and iPhones, Laptop base builds, rebuild and 3-year replacement cycle Resolution of all IT queries and escalation Enabling the business and wider group work without interruption. Applications, systems and servers Assisting in the rollout of in essential maintenance and wider projects Ideally you will have and be: Qualified to A level or equivalent in an IT related discipline CompTIA A+ certification or equivalent Understanding of ITIL methodology Interest and understanding of Microsoft desktop environment Exposure to Windows Operating Systems Troubleshooting MS Office Application Suite Logical problem-solving strategies Good communicator written/verbal and good interpersonal skills Experience in first line IT Support Remote control applications such as Team Viewer and RDP MS Exchange 365 and MS Teams Xerox print solutions - including replacing consumables MS Server Operating System experience Hardware – ability to open a computer and confidently identify components Active Directory and Group Policy Understanding of Power Shell Image deployment – using Paragon or equivalent image software Mimecast VOIP telephony IVR telephony structure Datto backup Sophos or other cloud-based antivirus solutions To acheive the top salary banding you will need to meet all the criteria of the Job description