Product Support Engineer

Job Title: Product Support Engineer Location: St Albans, Hertfordshire Salary: Up to £40,000 Join a cutting-edge, high-growth tech security company, renowned for its innovative solutions in data protection and security. With offices worldwide, the company provides state-of-the-art security products to leading businesses and institutions. This is an exciting opportunity to join a dynamic and fast-paced environment where your technical expertise and customer service skills will make a significant impact. We are seeking a Product Support Engineer to support and implement our proprietary data security product. In this customer-facing role, you will work directly with clients to ensure smooth integration, configuration, and maintenance of our product in their environments. The ideal candidate will be well-versed in Windows Server 2022, able to configure and administer servers, and manage firewalls. Key Responsibilities: Product Implementation: Work closely with clients to install, configure, and maintain our security product. Server Administration: Configure, manage, and troubleshoot Windows Server 2022 environments. Firewall Management: Collaborate with network teams to manage and troubleshoot firewall configurations to ensure optimal security. Customer Support: Provide exceptional customer service through email, phone, and in-person interactions, ensuring customers receive timely and accurate support. Technical Troubleshooting: Diagnose and resolve technical issues related to server configurations, firewalls, and the security product. Collaboration: Work closely with other internal teams (development, sales, and account management) to ensure smooth implementation and ongoing product support. Documentation: Maintain detailed records of support interactions, technical configurations, and customer environments to assist in future troubleshooting.Qualifications: Proven experience with Windows Server 2022 (configuration, administration, and troubleshooting). Strong knowledge of firewalls and experience in configuring and maintaining them. Exceptional customer service and communication skills, with experience in a customer-facing role. Experience working with data security products or a related field is highly advantageous. Strong problem-solving skills with the ability to handle complex technical issues. Ability to work independently and manage multiple customer accounts simultaneously. Willingness to stay updated with the latest trends in data security and server management.If you are passionate about technology and security, and want to be part of a world-class tech company, please get in touch with Adam Leake at Allegiance Technology to apply