1st Line Support

1st Line Support Engineer - Kent - Consultancy - £22,000-£28,000 + Excellent Benefits
 
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer.  They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.
 
Role & Responsibilities:

• Responding to inbound calls effectively
• Logging customer issues, queries and requests into the internal ticket management system
• Providing 1st line Server, Network & Desktop technical support
• Conducting hardware configurations and software installations
• Managing and working to internal and customer SLA's, escalating problems when necessary
• Creating and maintaining infrastructure documentation tailored to individual clients needs
• Taking proactive end-to-end ownership to resolve issues when they arise
• Managing client expectations through clear communication 
  Essential Skills & Experience:
  
  • 0-2 years’ experience in a similar role
  • Previous experience working for a MSP
  • Active Directory
  • MS Windows
  • Office 365
  • Customer-facing experience
  • Confident working to client Service Level Agreements (SLAs)
  • Experience working in a broader service delivery function
  • Able to confidently support multi-site clients
  • An analytical problem solver who is able to work autonomously 
    Package:
    
    • Salary up to £28,000
    • Legal & General pension contribution
    • Exam success reward
    • Many more excellent benefits
      1st Line Support Engineer - Kent - Consultancy - £22,000-£28,000 + Excellent Benefits