DV Service Delivery Manager - HYBRID - OUTSIDE IR35 - 6-12 months

Our client has a programme of works within MoD and is looking for a number of consultants to support the current Permamant team. One of them being a Service Delivery Manager. DV Service Delivery Manager - HYBRID (Corsham) - OUTSIDE IR35 - 6-12 months  Individual must have DV clearence to start  The Service Delivery Manager is responsible for the end-to-end delivery of IT services to the Ministry of Defence (MoD). This role requires a strong understanding of ITIL frameworks, project management, and a deep appreciation for the unique operational requirements of the MoD. The successful candidate will be a strategic thinker with exceptional leadership and communication skills. Key Responsibilities: Service Management: Oversee the delivery of IT services in line with agreed service level agreements (SLAs) and key performance indicators (KPIs). Customer Relationship Management: Build and maintain strong relationships with MoD stakeholders to understand their needs and ensure service alignment. Incident and Problem Management: Lead the incident management process, driving timely resolution and implementing effective problem management strategies. Change Management: Manage the change process to minimize disruption and ensure successful implementation of IT changes. Capacity Management: Monitor and optimize IT resources to meet current and future demand. Service Improvement: Continuously identify opportunities to enhance service delivery and improve efficiency. Risk Management: Assess and mitigate IT risks to protect MoD assets and operations. Financial Management: Manage IT budgets and resources effectively. Team Leadership: Lead and develop a high-performing service delivery team.Essential Skills and Experience: Proven experience in IT service delivery management, ideally within a complex organization. Strong understanding of ITIL frameworks and best practices. Experience in project management methodologies. Excellent communication and interpersonal skills. Ability to build strong relationships with stakeholders at all levels. Strong analytical and problem-solving skills. Experience in managing IT budgets and resources. Leadership and team management skills. Understanding of the MoD's operational environment (desirable).Personal Qualities: Strong customer focus. Results-oriented with a proactive approach. Ability to work under pressure and meet deadlines. Excellent attention to detail. Strong ethical and security awareness.If you have the required level of vetting/skillset please apply and contact me on (url removed)