ICT Support Officer
Contract until 30/01/2025
Based in Bootle, Merseyside - 5 Days a week onsite
£20.19 PH (37 hours a week Monday to Friday) Inside IR35, VIA Umbrella
Support the delivery of effective ICT Services, working in partnership with both Services and the Managed ICT Service Provider
MAIN DUTIES:
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Support the Service Delivery Lead to effectively manage the delivery of the operational ICT Service, to ensure that this delivers key Outcomes and offers value for money
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Review, interpret and validate ICT performance data against key performance indicators and supporting management information provided by the Managed Service Provider
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Monitor any ICT incidents and ensure effective communication of risks and issues to all stakeholders
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Support the delivery of the ICT Communications plan, including the coordination of ICT operational groups and drop in sessions as required.
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Act as an escalation point for departments in relation to operational ICT matters
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Be accountable for the delivery of the corporate printing contract
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Act as the key contact for the Local Authority for the corporate printing solution including dealing with operational issues, accommodation moves and reallocations.
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Coordinate responses with the Managed Service Provider to Freedom of Information Requests as required
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Support and monitor user licences to ensure value for money for the authority.
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Work in partnership with the managed service provider to manage ICT assets including the registration for supplier warranties as required.
EXPERIENCE
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Experience of ICT related projects or ICT support
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Experience of working with ICT Service Providers
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Experience of building effective working relationships
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Good experience of monitoring contract performance and KPI's
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Previous experience of working in a local government environment
SKILLS/KNOWLEDGE/APTITUDES
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Working knowledge of how ICT and Digital Solutions can support the reform of service delivery
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Good knowledge of ICT technologies
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Excellent communication skills both verbal and written
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Excellent customer service skills
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Relevant knowledge of legislation including the Freedom of Information Act (2000) and General Data Protection Regulations (2018)
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Knowledge of Local Authority culture, procedures and systems
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Knowledge Information security governance requirements
Due to high demand we are only able to respond to applications that meet the required criteria