Operations Analyst

Role: OCC Operations Analyst Clearance: DV Duration: 6 Months Location: On-site Milton Keynes SHIFT WORK INCLUDED The role? Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups; Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by Service Desk Analysts; Assist other teams, as directed, to control and manage service issues, problems and incidents. Monitor and administer the Service Desk mailbox, phones and monitoring screens, logging and recording all interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritisedIf you are a DV Cleared proffesional looking for a new role please apply here