2nd/3rd line IT Engineer

Job Opportunity: 2nd/3rd line IT Engineer Location: Birmingham Salary: £35,000 Are you a skilled IT professional passionate about delivering outstanding technical support? Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications. Be part of a service-oriented team, troubleshoot technical issues, and contribute to maintaining a seamless IT experience for on-site and remote users. Key Responsibilities: Provide expert 2nd and 3rd line support for technical issues, both on-site and remote. Troubleshoot and resolve networking tasks, escalating issues when necessary. Configure and deploy hardware/software, maintain systems, and support printers/scanners. Manage Active Directory and Exchange user accounts, file security, and backups. Work on implementation projects for new technologies and assist in end-user training. What We're Looking For: ITIL v3-4 Foundation and experience in an ITIL-based environment. Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware. Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure. Excellent problem-solving skills and a logical approach to fault resolution. A proven ability to manage workload effectively, prioritize tasks, and work independently. Team player with a professional, customer-focused approach.Ready to elevate your IT career? Apply now and be part of a team that values customer service and technical excellence! (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy