Application Services Manager

Application Services Manager £75,000 – £80,000 + bonus + benefits London or Birmingham (1-2 days per week onsite, remote options available) Alternative Titles: Applications Manager / Business Applications Manager / Business Applications and Digital Services Manager / Cloud and Applications Services Lead / Business Readiness Manager A leading professional services firm seeks an Application Services Manager to oversee their Digital Applications and Workplace services team. This team supports lifecycle management for SaaS, cloud, and in-house solutions, with a focus on risk mitigation, compliance, and business continuity. Key Responsibilities * Service Management: Lead applications and digital services across finance, HCM, and document management, ensuring compliance, release management, backup, and disaster recovery. * Escalation and Incident Management: Act as the escalation point for digital application issues, managing vendor relationships and third-party contracts. * Change and Release: Represent applications in CAB meetings, oversee change impact assessments, and manage releases and service improvements. * Team Leadership: Manage and develop the applications team, overseeing skill allocation, support models, and DR readiness. * Collaboration: Work with architecture and development teams to drive roadmaps, improve service delivery, and manage asset ownership and system documentation. Ideal Experience * Managing enterprise applications (e.g., Azure, SaaS), with experience in digital workplace solutions, integration platforms, ITIL frameworks, and incident response. * People management skills with a proven record in team training, resourcing, and capability planning. * Experience with structured methodologies (SDLC, Agile) and knowledge of IT service tools. * Background in professional services is advantageous, with exposure to critical technologies like HCM, finance systems, M365, CRM, and virtual desktop services. This role is ideal for someone with a background in application management or support who thrives in a dynamic, compliance-driven environment