IT Support Engineer - Dudley - 26000 GBP

IT Support Engineer Location: Dudley Salary: £26,000 Are you an experienced IT professional with a passion for problem-solving? Do you have 2+ years of IT support experience and want to work in a dynamic environment? My client is looking for a skilled IT Support Engineer to join our team in Dudley! Job Overview: * Provide 1st and 2nd line support to internal users, resolving hardware, software, and network issues * Troubleshoot and resolve technical issues via phone, email, and remote support tools * Install, configure, and maintain desktop PCs, laptops, printers, and other peripherals * Support Windows OS, Office 365, Active Directory, and various IT systems * Ensure timely and accurate logging of all issues in the ticketing system * Collaborate with other IT teams to escalate and resolve complex technical problems * Perform routine maintenance and system updates Experience: * Minimum 2 years of experience in an IT support role * Strong knowledge of Windows operating systems and Office 365 * Familiarity with Active Directory and network troubleshooting * Experience with hardware and software installation and maintenance * Excellent communication and customer service skills * Ability to work independently and within a team environment If you're a proactive and customer-focused IT professional looking to make an impact, apply now