Implementation Manager

Implementation Manager Remote Salary up to £60k Plus £10k bonus Technet is currently partnered with a leading software company who are focused on the healthcare industry. With over 2000 people globally they are shaping how patients interact with the practices and making a positive impact. They are looking for a passionate individual excited about creating seamless onboarding experiences for new customers. They are looking for a dynamic Implementation manager to lead a team of Onboarding Success Managers. In this crucial role, you'll ensure that UK customers receive immediate value from their practice management products by fostering a customer-centric culture and achieving key operational outcomes. You will be responsible for the following: * Coach team members in best practices, fostering continuous development. * Motivate your team to exceed onboarding targets and KPIs. * Harnessing a Collaborative environment that enables the team to thrive. * Lead recruitment making sure high talent is brought into the business * Champion onboarding across the business, focusing on building great experiences. * Develop and deliver onboarding improvements, aligning with product teams and other regions. * Identify areas for improvement and growth by analysing customer feedback. * Work with teams across the business to achieve the best customer outcomes. * Partner with teams to refine pipelines and management tools. * Stay informed of industry trends and onboarding best practices. * Maintain a deep understanding of the customer experience through feedback and team shadowing. Qualifications: * Experience in team management and customer onboarding, preferably in a SaaS or technology-driven environment. * Prior Experience in growing a high performing team and driving continuous improvement * Excellent communication and interpersonal skills. * Experience in managing multiple priorities and projects at once * Experience with change management and driving customer adoption of new technologies. * Strong project management skills, with proficiency in tools like Jira, Hubspot, and LMS platforms. * Problem-solving mindset with strategic thinking capabilities. * Proficiency in office software (e.g., MS Office, Slite, Slack). * PMP, PRINCE2, or other project management certifications are a bonus