Company:
TechNET
Location: Dartford
Closing Date: 24/11/2024
Salary: £55000 - £65000/annum + Bonus
Hours: Full Time
Type: Permanent
Job Requirements / Description
Implementation Manager
Remote
Salary up to £60k Plus £10k bonus
Technet is currently partnered with a leading software company who are focused on the healthcare industry. With over 2000 people globally they are shaping how patients interact with the practices and making a positive impact.
They are looking for a passionate individual excited about creating seamless onboarding experiences for new customers. They are looking for a dynamic Implementation manager to lead a team of Onboarding Success Managers. In this crucial role, you'll ensure that UK customers receive immediate value from their practice management products by fostering a customer-centric culture and achieving key operational outcomes.
You will be responsible for the following:
* Coach team members in best practices, fostering continuous development.
* Motivate your team to exceed onboarding targets and KPIs.
* Harnessing a Collaborative environment that enables the team to thrive.
* Lead recruitment making sure high talent is brought into the business
* Champion onboarding across the business, focusing on building great experiences.
* Develop and deliver onboarding improvements, aligning with product teams and other regions.
* Identify areas for improvement and growth by analysing customer feedback.
* Work with teams across the business to achieve the best customer outcomes.
* Partner with teams to refine pipelines and management tools.
* Stay informed of industry trends and onboarding best practices.
* Maintain a deep understanding of the customer experience through feedback and team shadowing.
Qualifications:
* Experience in team management and customer onboarding, preferably in a SaaS or technology-driven environment.
* Prior Experience in growing a high performing team and driving continuous improvement
* Excellent communication and interpersonal skills.
* Experience in managing multiple priorities and projects at once
* Experience with change management and driving customer adoption of new technologies.
* Strong project management skills, with proficiency in tools like Jira, Hubspot, and LMS platforms.
* Problem-solving mindset with strategic thinking capabilities.
* Proficiency in office software (e.g., MS Office, Slite, Slack).
* PMP, PRINCE2, or other project management certifications are a bonus
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