IT 2nd Line Engineer

Job Title: IT 2nd Line Engineer Location: Swindon Salary: £31,000.00 - £37,000.00 per annum (depending on experience) Type: Full-time, Permanent Omega is seeking an IT 2nd Line Engineer to join our Swindon-based Client. Reporting to the IT Operations Manager, you will be the first point of contact for IT-related issues, focusing on delivering top-tier support services to our user community. This role is ideal for someone eager to learn, grow, and contribute to a team committed to service excellence. Key Responsibilities: Troubleshoot and resolve end-user computing issues using known methodologies. Contribute to process development in line with ITIL disciplines. Travel to company sites as needed to extend support beyond office-based services. Accurately document work in internal systems to track service performance. Maintain technical knowledge, address training needs, and help train other team members. Technical Requirements: Knowledge of Windows Desktop 10/11 and Windows Server 2016+. Experience with Microsoft Intune, Defender & 365, SQL Server, and virtual appliances. Networking skills (LAN, vLAN, WAN, Switches, Routers). Familiarity with Cloud services such as Azure and Office 365. Experience with Active Directory (Hybrid Azure on-prem). Other Requirements: Full driving licence and access to own transport. Strong verbal and written communication skills, with the ability to simplify complex information. High attention to detail and excellent organisational skills. Benefits: Healthcare maintenance cash plan covering dental, optical, physiotherapy, and other healthcare services. Access to shopping and gym discounts. Employee assistance programme offering 24/7 helplines and up to 6 counselling sessions per year. 25 days of annual leave, increasing to 28 days with service. Holiday trading scheme (buy or sell holiday throughout the year). Salary sacrifice cycle-to-work scheme. Auto-enrolment pension scheme with 1x life assurance. For more information on this role, please contact Kieren Provis on (phone number removed), or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently an Accountant, financial controller, assistant accountant or accounts manager may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors