It Support Technician

Offering Up to £31,000 + benefits * Are you ready to put your IT Networking skills to the test? * To be able to work Independently - travelling frequently to Ireland? * If you're passionate about supporting in-house IT users - Then, We want to hear from you. We're offering a competitive package to attract a talented IT Technician in Liverpool - Do you want to join us? You - Our ideal has experience in IT Support with a solid background in the following: * Strong working knowledge of local area networks, * Managing Windows desktops, * Servers, Virtual Machines, * Network devices, * Smartphones, * Supporting line of business applications. THE ROLE Overview The IT Support Specialist will be tasked with maintaining a helpdesk system, ensuring that all support requests are accurately tracked, prioritized, and documented. This role will also involve delegating complex technical issues to 2nd and 3rd tier support teams when necessary, while ensuring effective communication and resolution for end-users. Responsibilities: 1. Provide daily operations and systems support to personnel, ensuring smooth and uninterrupted IT services. 2. Assist employees with the installation, configuration, and ongoing usability of system hardware and software components. 3. Track, prioritize, and document IT support requests using the designated IT support request system. 4. Verify the functionality of hardware and software components, identifying and addressing potential issues promptly. 5. Troubleshoot hardware and software issues in person, remotely, and via phone, delivering effective solutions to technical challenges. 6. Collaborate with cross-functional teams to implement, maintain, and improve IT infrastructure and systems. 7. Maintain a helpdesk system, ensuring accurate tracking, prioritization, and documentation of support requests. 8. Delegate complex technical issues to 2nd and 3rd tier support teams, facilitating efficient resolution and communication. The Qualifications we seek: * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Demonstrated working knowledge of local area networks, including management of servers, VMs, clients, switches, routers, firewalls, and smartphones. * Proficiency in Microsoft Office 365 and Microsoft Azure services. * Strong problem-solving skills * Excellent communication skills. * Proven ability to work independently and collaboratively in a fast-paced environment. * Strong working knowledge of Windows servers, Active Directory (AD), DHCP, and DNS. * Attention to detail. * Ability to adapt to changing technologies. A massive Advantage would be * Certifications such as CompTIA A+, CompTIA Network+, and Microsoft certifications are a plus. Additional Information: This is a Full-Time position. Our client is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and experiences. If you are interested in this position, please apply immediately for an informal interview