Resource Planning Analyst

Exciting Career Opportunity Are you passionate about data and ready to kickstart a rewarding career in technology? A global client is looking for a talented Resource Planning Analyst to join the industry's leading EAP and OH provider, supporting over 80,000 organisations and 15 million lives across the UK & Ireland. What you'll do: Active management of daily workflows throughout the EAP department Completing scheduling tasks in a timely manner, assessing impact on the helpline to identify risks to the service Daily monitoring of the availability of staff who able to receive incoming calls, ensuring maximum coverage on the helpline Create and maintain accurate reporting for a variety of Stakeholders. Analyse reporting to identify service issues and provide insight for Continuous Improvement Plan, organise, authorise, and record holidays for the EAP, and recommend changes to annual leave caps where advisable Assist with all telephony related issues coming into the business whether for the EAP function, OH or business services Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner Notify Management of potential problems with resource planning which may affect the service provision of the 24 Hour, Counselling and Advice helpline. Propose solutions to the problem Attending team meetings and training as required, providing statistical information Maintain required productivity levels to ensure that the service provision is maintained, and service levels are achieved Escalating any service issues appropriately Supporting the Resource Planning Manager to create and maintain forecasts across a variety of workloads Maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role What they're looking for: Minimum 1-year experience in a similar position High level of organisational skills, ability to work to tight deadlines, targets, and complete project work to a consistently high standard Experience in data analysis, scheduling, and reporting Excellent communication, written skills, and attention to detail Excellent IT skills including MS Office knowledge and experience including intermediate to advance Microsoft Excel (familiarity with Power Query advantageous but not required) Self-sufficient, innovative, and driven with the ability to work independently or as part of a team Ability to produce high level and low-level reports in a timely manner and to a deadline What's on the offer: 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit Share Scheme Season Ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - they call this Fab Friday'! Company incentives, access to discount scheme If you're ready to take the lead on challenging projects, drive innovation, and make an impact at a rapidly growing company, we want to hear from you. Apply today and help shape the future of technology! 48484MS INDMANJ