IT Helpdesk Manager

We are delighted to be working with a Northampton based professional service company. They are recruiting for an IT Helpdesk Manager to join their team on a full time, permanent basis. Key responsibilities will include: * Supervise and monitor the existing helpdesk team * Manage the helpdesk ticketing system and ensure issues are resolved efficiently * Support with complex issues escalated from the service desk * Coordinate with other IT teams and projects * Manage 3rd party suppliers and vendors The successful candidate will have: * Experience in similar senior role * Broad experience in IT and AV support * Proven ability to lead * Driven interest in IT * Excellent customer service skills * Full UK driving licence If this role looks like your next challenge, please contact Sam ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions