IT Support Specialist - French speaking

French Resources has been selected to work with Momentum, partner of Eurostar, to recruit a French speaking IT Support Specialist Specialist. The role of the French speaking IT Support Specialist is a first line support role, which means that you will provide technical support by troubleshooting all IT systems the clients - on board and office employees. The IT Support Specialist will be joining an international team where first class customer service is key. IMMEDIATE START ROLE of the IT Support Specialist: * Administration and set fundamental settings on office 365 (Exchange, Azure, Sharepoint) * Password resets (which include walk users through changing their passwords if needed) * Obviously installing and setting up different software. (Kernel, and other apps on Ipads) * Documentation is important so one important task is maintaining documentation, not only for support purposes, but learning purposes. * Following joiner / leaver process of employees in conjunction with other departments such as HR. * Support IT backup and investigation procedures including recovery and event logs. * Configuring IT assets such as laptops and tablets * Candidate may be involved in adapting or creating procedures bases on his or her experience with users. * Escalation of issues to the manager * Troubleshoot TPEs payment devices used at the bars * Our knowledge grows only by sharing, so you will learn a lot. * Maintain inventory and tools used for this purpose PROFILE: * Fluent in French and in English, Dutch will be an asset * Previous experience in IT Support with the ideally following skills: * Monitoring tools such as Zabbix or GLPI * DMS tools such as Box and Sharepoint * MDM tools such as Airwatch / Intune * Remote desktop tools such as Teamviewer / Ninja * ITSM tools such as Jira, Servicenow * Airwatch / WorkspaceOne Console – iPad Fleet Management * Trello – Project Management * AD tools – Azure, Microsoft Office 365 Admin portal * Some business and operational foundation / experience will be a plus * Strong interpersonal skills such as resilience, perseverance, consistency, rigour, and problem solving and technical oriented * Very good customer service skills * Able to travel freely across the EU and to work weekend (shifts) but 5 days a week including one day WFH. SALARY & BENEFITS: * Up to £40k/y * Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days’ holiday, cycle to work, discount in selected shops within St Pancras station and many more