Audio Visual Team Lead

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Team Lead to be a key part of our London team, representing proAV. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Team Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Operational Responsibilities: * Service ownership of all aspects of day to day delivery to our clients and partners * Staff management to the onsite team/s and rota * Provide comprehensive reporting to the service delivery and account manager * Attend monthly and quarterly service review meetings * Providing a senior level of technical support at the point of escalation. * Primary point of contact onsite for our client * Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison Onsite expectations: * Strong leadership and team building initiatives * Onboarding and training new staff members * Conduct regular one to one meeting’s with individual staff members * Conduct weekly meetings to consistently improve the onsite service * Identify and support training requirements or skills gaps within the team * Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations. * Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer * Performance improvement management if required Preferred experience: * Minimum of five years corporate AV support background * Ability to mentor, train and develop team members * Knowledge of Audio-Visual systems and technologies * Knowledge in Event audio, video and lighting equipment both digital and analogue * Ability to quickly adapt to changing needs, infrastructure, and evolving business processes * Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations * Ability to multitask and work under pressure to strict deadlines * Remain client facing and calm under pressure at all times * Have excellent communication, time management, presentation and organisational skills * Be enthusiastic and self-motivated * Be able to establish productive relationships with people at all levels * Ability to use own initiative appropriately * Previous experience in managing a team * Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply