Service Desk Engineer

2nd Line Support Analyst – Milton Keynes - Consultancy - £33,000 - £35,000 + £4,000 Car Allowance Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients. Role & Responsibilities: Hardware and software installations. Manage and work to internal and customer SLA’s, escalating any concerns. Create and maintain customer specific infrastructure documentation. End to end ownership of problem resolution. Managing client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Onsite cover (Holiday/Sickness cover for site-based Engineers). Undertake all other reasonable requests. Skills & Experience Required: Microsoft 365 (including Intune and auto-pilot) Microsoft Windows 10/11 operating systems Microsoft Server (and Exchange) technologies Microsoft Office Products Apple Mobile Technologies Android & Windows Mobile Technologies Intermediate level of knowledge and application in Office 365 Administration Exchange Technologies Active Directory Firewalls, Router & VPN Technologies (install, configure & troubleshoot) Group Policies - create, breakdown, troubleshoot issues. Backup Software Technologies Overview / Benefits: £33,000 - £35,000 Basic Salary £4,000 Car Allowance + Bonus + Excellent Benefits Package 2nd Line Support Analyst – Milton Keynes - Consultancy - £33,000 - £35,000 + £4,000 Car Allowance