OVERSEAS Work (3 months rotation). Living expenses are covered when working away
£50,000 (TAX FREE)
The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves travelling overseas on a three-month rotational basis to ensure the smooth operation, maintenance, and support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments.
Key Responsibilities:
- Manage and oversee technical service operations for international clients during the three-month rotation.
- Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
- Coordinate with local and remote teams to ensure seamless service delivery and support.
- Develop and implement service strategies to improve client satisfaction and operational efficiency.
- Train and mentor local support staff, enhancing their technical skills and knowledge.
- Maintain detailed documentation of service activities, including incident reports, service requests, and resolutions.
- Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with product development teams to relay client feedback and suggest product enhancements.
- Ensure compliance with local regulations and company policies during service operations.
- Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.
Qualifications:
- Bachelor's degree in Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical service and support management.
- Proven experience working in international settings and managing overseas projects.
- Strong technical background with expertise in Servers, networks and EUC.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Exceptional communication and interpersonal skills, with fluency in English
- Strong leadership and team management skills, with the ability to motivate and develop local support staff.
- Ability to work independently and adapt to diverse cultural environments.
- Willingness to travel and work overseas for three-month rotations.
- Certification in relevant technical fields (eg, ITIL, PMP) is preferred.
Work Environment:
- This role requires travelling and working overseas for three-month rotations, with potential assignments in various international locations.
- Ability to work in diverse and sometimes challenging environments, adapting to local conditions and cultural differences.
- Flexibility to work outside standard business hours to accommodate different time zones and client needs.
The IDEAL CANDIDATE will have previous experience working in hospitality, or leisure, or travel, or hotels or tourism.
Candidates must have Marine Training or happy to complete and fund training before starting work.
To arrange an initial interview, please apply today.