IT Support Engineer

Role: IT Support Engineer Location: Warwickshire Salary: Up to £40k (Depending on Experience) Experience Required: Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security Excellent troubleshooting and problem-solving skills Proven experience in technical support or a related role, with a focus on Azure cloud services Strong problem-solving skills and ability to work well under pressure Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences Excellent communication skills for effective client interaction Ability to work collaboratively in a team and adapt to evolving technologies Proactive and self-motivated, with a keen attention to detail Key Responsibilities: * Microsoft Azure Cloud Manage and troubleshoot Microsoft Azure Cloud services Manage and monitor Azure cloud environments, ensuring optimal performance and security Deploy and configure virtual machines, storage, and networking components in Azure Implement and optimize Azure resources for scalability and efficiency Work with Azure Active Directory and Office 365 Admin Portal for user and group management Understanding of SharePoint and OneDrive for business Work with Microsoft ADR and MABS systems Work with Exchange 365 * Infrastructure Management Administer Windows servers, Domain Controllers, and Active Directory Configure and manage inTune for device management Oversee/configure WatchGuard WiFi access points and Firewalls Oversee/configure Aurba HP VLAN configurations Work with the I.T. Manager to help execute system upgrades and implementations * Networking and Security Maintain and troubleshoot TCP/IP, DNS, and general network-related issues Understanding of routers/switches Understanding of Firewalls/Gateways Implement and manage VPN solutions, SSL and IKEv2 Manage shared drive via NTFS permissions * Monitoring and Reporting Monitor and manage shared drives, ensuring optimal performance Manage Engine Endpoint Central unified management system * Desktop Support Provide desktop support for end-users, resolving hardware and software issues Support escalated support tickets from other team members Configure and troubleshoot desktops, laptops, mobile devices * Server Room Operations Experience in working in Server rooms, ensuring hardware reliability and uptime APC UPS setup and configuration Dell Servers hardware configuration/upgrading * Access Control Knowledge and experience with Paxton Access Control systems General Responsibilities: Technical depth of knowledge and critical thinking Contribute to continuous improvement within the business Report to board level on health status and risks of function Stay abreast of industry trends, movements, requirements and innovations looking for opportunities to enhance the functional offering Drive and maintain a positive internal culture and reputation of the function, and the wider business Actively contribute to knowledge capture and sharing **Sponsorship is not available so you must have the full right to work in the UK both now, and in the future