Senior Modern Workspace and Cloud Engineer

We have a great opportunity for a Senior modern Workspace and Cloud Engineer to join a bespoke managed service company, based in central London. You will take a leadership role in managing and supporting end-user technology, focusing on the global desktop environment. This role encompasses working with Citrix HSD and VDI workstations, global client endpoint (Surface laptops) configuration and management and providing escalation services to the client’s Service Desk, ensuring SLAs are met. The ideal candidate will be highly motivated, customer-focused with strong leadership and project management experience. This position is pretty much fully remote, although you will be required to attend approximately two in-office meetings a month. Responsibilities: * Application packaging and troubleshooting * Engineering solutions for improvements * Supporting the client’s Azure environment * Project Management and project documentation (including Windows 11, Citrix/VD and Windows 365 migration projects) * Escalation for 3rd/4th line issues * Collaborate with clients to understand their requirements * Mentor and coach team members Technical requirements: * Citrix DaaS (Virtual Apps and Desktops) and/or AVD (including configuration and troubleshooting) * Windows Server and Windows 10/11 operating systems experience Desirable skills: * Ivanti UWM * Ivanti Security Controls * Microsoft Intune * Azure Virtual Desktop * Citrix Netscaler * Citrix Hypervisor * ControlUp