Technical Support Team Leader (24/7)

Technical Support Team Lead Remote with very occasional travel Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team. Responsibilities: · Provide team leadership across a technical support · Provide hands on technical support including Wintel and Azure Cloud Technologies · Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved · Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel. · Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies. · Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues. · Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery. Skills and Experience: · Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor). · Desktop support of Microsoft stack technologies and Wintel environment experience · Experience with ITIL frameworks, effectively managing incidents, problems, and changes. · Proven experience in managing and mentoring technical teams, focusing on development and process improvement. · Capable of aligning technical solutions with business needs. · Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction. If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now! Please provide an up to date CV for consideration