2nd Line Desktop Support

2nd Line Desktop Support required to join the onsite Desktop Team based in Euston on an initial 3 month contract (outside IR35). - 90% Desktop, Windows and Mobile Android - 10% iOS and Macbook Tasks Support of Windows Desktop O/S and other industry standard tool used by the customer. Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Contribute to the development of technical procedures and standards to meet business and customer requirements. Escalate issues to the Desktop Team Leader or Service Manager in line with company processes to ensure customer demands are met. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Ensure daily checks have been completed Work within the required SLAs to deliver the service. Participate in the on-call rota among the team and for into the shift pattern to allow the Desktop Team leader to allow for leave, sickness, training etc Support project delivery aims and objectives Adhere to the Change Control Policy and that changes to the estate are only made under RFC. Ensure all changes to the estate are reflected in support documentation Work under the guidance and mentoring of the Desktop Team Leader. - Shift pattern (10 to 6 or 8 to 4pm) **** This is an immediate role and is unable to sponsor