IT Field Engineer - Stoke

IT Field Engineer - £28,000 to £30,000 per annum - Stoke Principal IT are working with a well-known multi franchise vehicle dealership business based in Stoke-on-Trent that are looking for an IT Field engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for helping build, maintain, and troubleshoot the rapidly expanding infrastructure. Reporting directly to the Group IT Manager, the role will be field-based covering dealerships in the North West & Midlands. A full UK driving license is required. Key Responsibilities: Manage and monitor 3rd line Helpdesk issues & provide 2nd and 3rd level support. Install, configure, test and maintain operating systems, application software and system management tools. Ensure the highest levels of systems and infrastructure availability at all times. Maintain security updates on all client systems. Write and maintain support processes to increase system efficiency and lower the human intervention time on any tasks. Plan and manage work streams, allocating and monitoring tasks for our support partners where required. Liaise with vendors and other IT personnel for problem resolution. Contribute to the development, testing, and implementation of software, systems, and enhancements to the laptop & desktop systems of the group. Participate in the deployment of information and operational support systems.Requirements: MCSE Qualifications in Server, Windows & Office is required. Proven ability to monitor systems of all platforms. Experience of managing Apple products is essential, Mac's, iPads & iPhones. Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. Providing reports and information to the Group IT Manager. Proven experience of managing an IT Helpdesk system is essential. Maintaining spend within agreed budgets. Evidence of strong team leading and communication skills will be required. Advanced Excel skills and good SQL experience. Any other technical, data analysis or project control experience would be advantageous.Proven working experience in installing, configuring and troubleshooting: Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. Active Directory & Group Policy Google Workspace Dell PowerEdge Server Systems Dell PowerVault Storage Systems Dell PC and Laptop hardware Windows 10 & 11 Microsoft Office 2019 & O365 Network equipment (Ubiquiti switches & Access Points / Fortinet Firewalls) Solid scripting skills (e.g., Powershell scripts) Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) The Package: If successful our client is offering a salary of between £28,000-£30,000 per annum, favourable holiday allowance, colleague referral bonus and an employee discount. Monday - Friday 8:30am-5pm How to Apply If you are interested in hearing more about this IT field engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH