IT First Line Support

Our client is a leading supplier of fresh produce to the food industry, and are a growing and successful business. We operate a number of remote sites across the UK linked to our head office in Birmingham and have over 250 employees. Working in a small team, the role will be responsible for the availability and performance of the groups IT systems, covering servers, switches and telecoms. The role will be responsible for problem resolution and proactive maintenance of infrastructure equipment. Job Objectives Work within the IT team, responding to incident and problem tickets on our helpdesk software Deploy and distribute desktop equipment to users Manage and maintain the Windows Server and Active Directory environments Manage virtualisation technologies like Hyper-V and VMware Responsible for network management including switch and wireless configuration Maintain systems security and virus detection systems Support users on desktop applications, including Dynamics Navision, Office 2019 and several bespoke systems Maintain and implement documentation on systems and services Keep up to date with technology and service developments within the industry and make recommendations where appropriate Liaise with 3rd Party companies or contractors to resolve issues where required Identify Improvement Points throughout the business and make recommendations Training of staff on IT systems Assisting the other members of the team resolve issues Ensure policies and procedures are followed throughout the organisation and breaches are reported to your team leader Pass on knowledge within the team Skills - Required Microsoft Windows Server 2008/2012/2016 administration VMWare & Hyper-V Virtualisation Technologies Active Directory Management and GPO administration Microsoft Exchange 2016 administration Microsoft SQL Server 2008 administration Backup and DR solutions Terminal Services administration Knowledge of Cisco networking technologies Telecoms administration Networking Principles SharePoint Administration Server Hardware and Management including Storage Arrays Excellent communication skills and provide exceptional service Self Starter Skills - Desirable Understanding of Microsoft Dynamics Navision 2013 and above Understanding of Reporting Systems (Jet Reporting) Hours:              08:00 – 17:00 with weekend working Annual Leave:   28 days (including bank holidays) 1st Line Support Ability to support Windows 10/11 Ability to support Windows Server 2008 R2 and above VMWare Experience Strong Excel skills for Data Analytics NAV Experience advantageous Good communication skills Process driven Ability to cover out of hours once trained Salary £29,000-£31,0000 PA dependant on experience Core Hours The role is expected to be completed between the hours of 08:00 and 17:00 Monday to Friday covering 40 hours per week. Some out of hours work will be required and will be planned and notified in advanced. A weekend and evening ‘On Call’ service is provided by the department a shared on a rota amongst the team