1st Line It Engineer - Birmingham

1st Line IT Engineer Location: Birmingham Salary: £25,000 We are looking for an enthusiastic and customer-focused 1st Line IT Engineer to join my clients growing team at a leading MSP based in Birmingham. In this role, you will be the first point of contact for clients, providing essential technical support and troubleshooting for a variety of IT issues. This is an excellent opportunity for an IT Engineer eager to develop their skills and progress their career in a dynamic and fast-paced environment. Key Responsibilities: * Provide 1st Line Support, handling incoming technical queries from clients over the phone, email, and remote support tools, resolving issues efficiently. * Diagnose and troubleshoot a range of IT issues, including hardware, software, network, and connectivity problems. * Escalate complex issues to 2nd or 3rd line support teams when necessary, ensuring a smooth handover and resolution. * Accurately log, track, and update service tickets in the helpdesk system, ensuring issues are resolved within SLAs. * Deliver excellent customer service, ensuring client satisfaction and maintaining strong relationships with end users. This is an exciting opportunity to join a friendly and fast-paced team in Birmingham, where you will play a key role in supporting a diverse range of clients. Apply now with your CV