2nd Line Engineer

2nd Line Engineer - MSP, Ubiquiti, Draytek, Azure West Coventry - commutable from Warwickshire with free parking on site. £30,000 - £40,000 + Benefits Applause IT are proud to be working with an established SME managed services provider, who are looking to add a 2nd Line Engineer, with opportunity to upskill into 3rd line, within a Microsoft tech stack and having prior experience in a managed service environment. The chosen 2nd Line Engineer will assume the role of delivering technical assistance to our clients. This entails tasks such as diagnosing and resolving issues, setting up, configuring, and upkeeping hardware and software elements, overseeing user and device management, addressing technical queries, and resolving problems. The successful 2nd Line Engineer should have experience and exposure with the following: 3-5 years' experience in IT and prior experience within a managed services provider Strong knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar), Active Directory, InTune. Be able to configure PCs and cloud support services primarily within Azure Prior Antivirus/Spam Filter/Backup knowledge or experience Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately using Autotask, IT Glue & Datto RMM. Networking fundamentals experience including prior knowledge of Ubiquiti and Draytek, to setup VPNs, WIFI Access points, multi connections. Virtualisation - Hyper-V preferentially VoIP / Telecoms experience - ideally using 3CX and HV-Select. An ability to explain technical problems in a simple way to end users at all levels within the business. DBS checked (or will be prior to job offer) Microsoft Certifications (Min Fundamentals required): You must be in possession of a clean UK driving license - as trips to customer sites is required. If you would like to apply for this role, please click "APPLY NOW" 2nd Line Engineer - MSP, Ubiquiti, Draytek, Azure West Coventry - commutable from Warwickshire with free parking on site. £30,000 - £40,000 + Benefits