Cloud Infrastructure Technical Analyst

Cadent Gas Ltd We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do. As a Cloud Infrastructure Technical Analyst you will be accountable for for the availability, reliability, maintenance and service operation of the IT cloud infrastructure services that underpin the application landscape to agreed Service Levels, considering the commercial implications to ensure efficient service offering. Key Responsibilities   Accountable for support, maintenance, availability, proactive monitoring and optimal use of Cadent’s Cloud environment. Provide technical assurance for the Cadent AWS tenant managed by our service provider. Accountable for providing technical assurance and insight during high priority incidents and problem management related to IT services, validating root cause analysis reports, corrective actions and delivering rectification plans Provide expertise and input into the development, management, maintenance, and promotion of the IT Maintenance Roadmap, owned by the PLAN team. Accountable for the patching process and monthly/quarterly/ad-hoc delivery Analyse, troubleshoot, and resolve instance, software, and network related cloud issues. Accountable for standards, processes, playbooks, and framework documents to set clear expectations and controls for the AWS environment. Application of the Well-Architected Framework for AWS services and associated best practices and promote the use of native tools. Manage a continuous integration and deployment methodology for server-based technologies Work alongside the Technical Strategy and Solution Delivery functions to design and implement scalable software services. Ensure necessary system security by using best in class cloud security solutions Accountable for the development and implementation of maintenance policies for IT services, ensuring that any subsequent maintenance plans are aligned to vendor roadmaps/lifecycles. Ensure disaster recovery (DR) Standard Operating Procedures (SOP’s) are in place and regularly tested as part of the DR Plan. Accountable for reviewing Availability and capacity reports and making recommendations and implementing improvements. Skills and Experience   Educated to degree level in computing or similar discipline, or an equivalent combination of education, training (with vendor certification), and experience. Minimum AWS Associate level qualification, Professional preferred. Azure administrator certification. Extensive experience in IT, with strong experience in a second/ third line support role in medium to large company, with significant technical delivery/ support responsibility. Deep technical knowledge to “Expert” level of subject matter. A solid understanding of DevOps in a cloud environment. ITIL Foundation (minimum). Experience with agile development methodologies, inc. SAFe framework Experience of working in an agile product-centric environment and agile/matrix managed multi-disciplinary technology teams, including understanding of agile methodologies. Experience and understanding of Agile, SCRUM and Prince2 methodology. Experience in the use of Atlassian products: Jira and Confluence and integrated products such as Miro. Experience of configuring, implementing, developing, and supporting complex solutions. Evidence of vendor/ stakeholder management qualities. Experience of supporting mission critical systems, with a good knowledge of system technologies, monitoring tools, processes and incident handling in a 24x7x365 support environment. Excellent written and verbal communications. Communicates with internal teams at all organisational levels and third-party providers. What’s In It For You Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer: Funding and support towards completing qualifications Ample opportunity for progression within the business Mentoring and guidance opportunities   Why Join Us We offer a host of benefits to suit your lifestyle and support your well-being. These include: Annual bonus  Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%) 25 days holiday, plus statutory days, and an option to buy more Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development  Strong focus on supporting you as an individual including: Flexible working Strong commitments to ED&I Generous family provision policies  Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more My Offers membership card – offering discounts and savings from hundreds of retailers 2 paid volunteering days per year  Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships    We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role. Diversity and Inclusion Don’t meet every single requirement listed?  Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent. As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.  We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!  Circle Back Initiative As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.  We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.  Be part of something big. Help shape the future of gas for generations to come. What’s next? To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent and what we do, visit our website at