Service Desk Manager

£45 - 55,000 + benefits + Career Progression and the chance "to make a difference" Are you ready to join a major health tech provider? Do you thrive in: * improving Service Delivery, * Improving processes within an agile environment, * Improving and developing your support & delivery team members. If you're passionate about Service delivery improvements. Then, We want to hear from you. We're offering a hybrid role and a competitive package to attract the best talent. Would you like to join us? You - Our ideal person has a SaaS OR On-Prem software or IT/Tech/software services background. Your main focus will be to implement and drive the best-in-class Service Delivery to customers. We can offer you: An attractive salary and benefits package, with a base from £45-55,000. Excellent career development opportunities. Autonomy and room for initiative. Your Overall Responsibilities will include: Service Delivery & Operations Leadership & Management Change Management Process Improvement & Reporting Incident and Problem Management Customer Centric Support & Relationship Management Collaboration and Stakeholder Management Is this YOU > Ideally, you would have already about 7+ years of Service Desk Management > iTIL > Degree in IT, OR equivalent > Managed Services, OR, Software Services > Worked in Metrix measurements: SLA, FCR, CSAT, ATR, Change Management, > Incident Management Location: Chorley - and Hybrid is on offer if you're based in Lancashire/North West. If you are interested in this position, please apply immediately for an informal interview